Customer Success Manager (m/w/d)

Permanent employee, Full-time · Berlin, Bochum

Your mission

Initiate and nurture relationships with clients, ensuring long term client success
Stay on top of the latest developments in our products and articulate the value to our clients
Address and resolve client complaints efficiently, using these experiences to refine processes and prevent future issues
Manage and analyze customer data to ensure accuracy, gain insights, and recommend enhancements
Coordinate and prepare documentation for international VAT registrations and submissions

Your profile

A team player who is self-driven and thrives in a goal-oriented environment.
Proficient in managing and prioritizing a diverse set of tasks.
Exceptional skills in both verbal and written communication.
Proficiency in data analysis, with the ability to collect, track, and interpret substantial data sets.
A proactive approach with meticulous attention to detail and commitment to meeting deadlines.
Strong computer literacy, particularly in MS Excel, and experience with CRM systems.
Language proficiency: Fluent in German and English; additional languages are a significant advantage.

Why us?

Join a rapidly expanding company and make a tangible impact.
Gain immediate responsibility with immense potential for career growth within our company.
Experience a steep learning curve in Customer Success management.
Acquire a deep understanding of the e-commerce industry and client development.
Be part of an international and dynamic team characterized by flat hierarchies and quick decision-making.
Enjoy Berlin start-up vibe with flexible hours and a hybrid work model.
Work with an internationally-minded team dedicated to growth and innovation.
Our office is conveniently located in the heart of Berlin, easily accessible by public transport.
Competitive salary and benefits package.

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About us

countX is a SaaS company in Berlin which offers VAT compliance services for international sellers.

For companies which do crossborder goods sales, countX identifies foreign VAT obligations, and calculates and files the exact amounts of VAT due, so that they can focus on their core business.

Visit countx.com to learn more about our company and product!

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Your application!

We appreciate your interest in Demo GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at demodaten@demo.de.